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Gift Cards
PURCHASE OF GIFT CARD
How do I purchase a gift card?
Our gift cards are only available for purchase on our website, CHARLESKEITH.COM
Can I choose the value of my gift card?
Gift card amounts are available at a minimum of £10 and a maximum of £300.
Can I change the value of my gift card after making the purchase?
No, the value of the gift card cannot be changed after purchase.
Can I purchase multiple gift cards?
Yes, you may purchase up to 5 gift cards in a single order, and the maximum value of each gift card is £300.
For bulk or corporate orders, please contact our customer service.
For bulk or corporate orders, please contact our customer service.
Can I purchase a gift card alongside other items in the same order?
No, gift cards will have to be purchased separately from other items.
Can I enjoy membership privileges for the purchase of a gift card?
No, membership privileges cannot be used for the purchase of a gift card.
Does the purchase of a gift card contribute to the qualification of membership?
No, the purchase of a gift card does not contribute to your membership spending.
Which payment methods can I use?
We accept payment via credit card, debit card and PayPal.
Can I return a gift card?
No, gift cards are strictly non-returnable. They cannot be refunded or exchanged.
Redemption of Gift Card
What will the recipent receive?
The recipient will receive an email featuring the selected card design, along with the card value, activation code, and your message.
When will the receipent receive the gift card?
The recipient will receive the gift card on the delivery date you've selected.
Where can the gift card be used?
The gift card is only valid for purchases on our website and in the currency it was bought in.
When does a gift card expire?
The gift card is valid for 1 year from the date of purchase. Extension of the validity period is strictly not allowed.
How do I redeem a gift card?
Create an account and key in the code on the 'Gift Card' page under 'My Account' to redeem a gift card.
Why did my gift card redemption fail?
The maximum gift card balance per account is £300. You will not be able to redeem your gift card if the credit balance in your account exceeds £300. Please use some or all of your existing credits before redeeming another
gift card.
Do I have to redeem the full value of the gift card at once?
No, you may make a partial redemption. The remaining amount will be stored in your account and you can check your balance on the 'Gift Card' page under 'My Account'.
Will the remaining balance be stored if I make a purchase valued less than the gift card balance?
Yes, the remaining amount will be stored in your account after each partial redemption. You can check your balance on the 'Gift Card' page under 'My Account'.
Can I use multiple gift cards for one purchase?
Yes, you may use multiple gift cards for one purchase.
Can I use my gift card credits to purchase a gift card?
No, your gift card credits cannot be used to purchase a gift card.
Do my purchases contribute towards my membership if I purchase them using my gift cards?
Yes, your purchases contribute towards your membership spending even when you use your gift cards.