United Kingdom,
GB £
Delivery location
You are currently shipping to United Kingdom and your order will be billed in GB £.
United Kingdom
(selected)
GB £
Argentina
ARS $
Armenia
Aruba
AWG ƒ
Australia
AU $
Austria
EU €
Azerbaijan
Bahamas
BSD $
Bahrain
BHD
Bangladesh
BDT ৳
Belgium
EU €
Brazil
R$
Brunei
Bulgaria
EU €
Cambodia
US $
Canada
CAD
Chile
CLP $
China
/ 中国
¥
Colombia
COP $
Croatia
EU €
Czech Republic
EU €
Denmark
EU €
Egypt
Estonia
EU €
Finland
EU €
France (EN)
EU €
France (FR)
EU €
Georgia
Germany
EU €
Greece
EU €
香港特別行政區
HK $
Hong Kong SAR
HK $
Hungary
EU €
India
INR ₹
Indonesia (EN)
ID IDR
Indonesia (ID)
ID IDR
Iran
Ireland
EU €
Israel
IL ₪
Italy
EU €
Japan
/日本
¥
Jordan
Kazakhstan
Kuwait
KW KWD
Latvia
EU €
Lebanon
Libya
Lithuania
EU €
Luxembourg
EU €
澳門特別行政區
HK $
Macau SAR
HK $
Malaysia
MY RM
Malta
EU €
Mauritius
Mexico
MX Mex$
Mongolia
Morocco
Myanmar
Netherlands
EU €
New Zealand
NZ $
Norway
Oman
OMR
Pakistan
Panama
US $
Philippines
PH ₱
Poland
EU €
Portugal
EU €
Qatar
QAR
Romania
EU €
Saudi Arabia (EN)
SR ﷼
ريال سعودي (ر.س)
SR ﷼
Singapore
SG $
Slovakia
EU €
Slovenia
EU €
South Africa
ZA R
South Korea
KR ₩
대한민국
KR ₩
Spain (EN)
EU €
Spain (ES)
EU €
Sri Lanka
LK ₨
Sweden
EU €
Switzerland
CHF
Taiwan
TW $
台灣
TW $
ไทย
TH ฿
Thailand
TH ฿
Turkey
TRY ₺
United Arab Emirates
AE $
United Kingdom
GB £
United States Of America (EN)
US $
United States Of America (ES)
US $
Uruguay
UYU $
Vietnam
VND
Việt Nam
VND
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SHIPPING & TRACKING
SHIPPING
What are the available delivery
options and rates?
Some orders may require split shipment between Singapore and United
Kingdom*, so you may receive two packages for one order. In this case,
you will receive two emails confirming your shipment. Each email will
contain a
different order number. Use the tracking link sent to you after order
confirmation to get real-time updates from our couriers directly.
Should you have any questions, please contact our Customer Service team
during our opening hours.
Delivery Destination: United
Kingdom
Holiday Delivery Cut-Off Dates:
For Standard Delivery, place your orders before 19 Dec 2023, 2359 (GMT +8) to receive them by 24 Dec 2023.
Delivery options | Rates | Delivery time |
Standard
|
£4.00
Free for orders above £ 50.00
(includes duties and taxes, with tracking) |
Orders will arrive within 2 - 8 working days*.
|
For pre-order items, you will be notified via email when your
order is ready to be shipped.
Note: All orders are currently shipped out of Singapore or United
Kingdom.
*Orders placed and confirmed by 4pm (GMT) will be processed on the same
day, while orders placed and confirmed after 4pm (GMT) on Friday,
Saturday or Sunday will be processed on the next working day. Working
days refer to
Mondays to Fridays, not including Saturdays, Sundays, and Bank Holidays
in United Kingdom.
*Please note that delivery may take longer during sale events.
* We are unable to ship to any European overseas countries and
territories (Azores, Madeira, Canary Islands, French Guiana, Guadeloupe
Martinique, Mayotte, La Réunion, Saint Martin) Delivery charges for
failed attempted
delivery to such restricted areas will be borne by you.
List of Bank Holidays in United
Kingdom for 2023
DATE | HOLIDAY |
2 January | New Year's Day |
7 April | Good Friday |
10 April | Easter Monday |
1 May | Early May Bank Holiday |
8 May | Bank holiday for the coronation of King Charles III |
29 May | Spring Bank Holiday |
28 August | Summer Bank Holiday |
25 December | Christmas Day (substitute day) |
26 December | Boxing Day (substitute day) |
List of Public Holidays in Singapore
for 2023
DATE | HOLIDAY |
1 January* | New Year's Day |
22 - 23 January | Chinese New Year |
7 April | Good Friday |
22 April | Hari Raya Puasa |
1 May | Labour Day |
3 June | Vesak Day |
29 June | Hari Raya Haji |
9 August | Singapore National Day |
12 November | Deepavali |
25 December | Christmas Day |
Does my order come with a guaranteed
delivery date?
Deliveries are made Monday through Friday between 9am – 7pm (GMT),
except for Saturday, Sunday and Bank Holidays in the United Kingdom.
CHARLESKEITH.CO.UK is committed to
delivering your order at the soonest in compliance with the rules and
regulations of the authorities at the delivery
destination. Orders containing restricted materials might be denied
delivery due to a location's regulatory restrictions. Please check with
your local authorities on the relevant import regulations before placing
an order.
For orders outside of United Kingdom, please note that the expected
delivery date is at our best approximation and will vary with
circumstances such as shipping restrictions, customs clearance, payment
authorization, online
security checks, and stock availability.
For pre-order items, you will be notified via email when your order is
ready to be shipped. Cancellations may occur, subject to product
availability. A full refund will be given in the event of cancellation.
Please check with your local authorities on the relevant import
regulations before placing an order. We shall not be held responsible
for any delays in orders delivery due to actions by the authorities at
the delivery
destination.
Online Security Check is a preventive measure against credit card fraud
transactions. It aims to protect our customers from unauthorized and
fraudulent dealings. We might request for additional information and
documents for
payment verification. In such situations, your order(s) might be
delayed. We seek your kind understanding in the delay of the shipment as
a result of online security checks.
How can I track my order
status?
Once you’ve signed into your account, you can view your order status in
My
Purchases & Returns under My Account. Your order status is
reflected next to your order number.
If you opt for guest checkout, you will still be able to view your order status
For further assistance, please contact us at customers@charleskeith.com.
STATUS | DESCRIPTION |
In Progress | Your order is currently being processed. |
Shipped | Your order has been sent to the designated courier company. You will receive a notification email with a tracking number. |
Cancelled | Your order has been cancelled. |
Complete | Your order has been successfully received. |
How do I track my order?
To track your order, sign in to your account and view My
Purchases & Returns under My
Account. Locate the Track Your Order button that corresponds to
your order number, and you will be navigated to the online tracking
system of the designated courier company.
If you have opted for guest checkout, you can check your order status
here by keying in your order number
and email address. Alternatively, you can
click on the tracking number in your shipment
confirmation email for order status updates.
To enjoy a smooth shopping experience, we recommend that you create an
account to enjoy faster checkout, a one-stop view of your current order
status and past purchases, as well as the ability to save your favourite
items
to
a personalised wish list.
Please contact us at customers@charleskeith.com
or on live chat for further assistance.
I have not received my package, what
should I do?
If you did not receive your package by the expected delivery date,
please check on the shipment by tracking your order. To track your
order, sign in to your account and view My
Purchases & Returns under My Account. Locate the Track Your
Order button that corresponds to your order number, and you
will be navigated to the online tracking system of the designated
courier company.
If you have opted for guest checkout, you will still receive a tracking
number in your shipment confirmation email.
For further assistance, please contact us at customers@charleskeith.com
or on live chat.
Can I change my shipping address after
my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have
been shipped. If the address provided is incorrect, the package will be
returned to us by the delivery agent or the unintended recipient.
Please ensure you provide the correct shipping address. Check your
address carefully when placing an order and ensure you choose the right
location in the shipping address field (e.g. Austria vs. Australia). To
remove an
outdated or incorrect address from your account, sign in to your account
and edit/update your address in your Address Book.
If no one is available at the delivery address to receive the package,
the delivery agent will leave an “unable to deliver” note at the
location and it’s up to you to follow up and arrange for another
delivery date. Please
note that any additional shipping charges for attempted delivery and
returning shipping charges will be borne by you.
How is a failed delivery
processed?
Most of our delivery agents make two attempts to deliver a parcel and
they may require a signature upon delivery of parcel. It is generally up
to the delivery agent’s discretion to determine whether a signature is
required.
If the first round of delivery is unsuccessful, the agent will contact
the recipient using the given contact number to rearrange for another
delivery date. If the recipient fails to receive the package after the
two delivery
attempts, the package will be returned to CHARLES & KEITH.
Where does CHARLES & KEITH ship
to?
CHARLESKEITH.COM | Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America. |
CHARLESKEITH.EU | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. |
CHARLESKEITH.CO.UK | United Kingdom |
CHARLESKEITH.CN | China |
CHARLESKEITH.JP | Japan |
CHARLESKEITH.CO.TH | Thailand |
CHARLESKEITH.CO.ID | Indonesia |
CHARLESKEITH.SA | Saudi Arabia |
CHARLESKEITH.VN | Vietnam |
My location is not on the list of
delivery destinations, can I still place my order?
Unfortunately, we do not deliver to locations that are not on the list
above.
How do I make sure I have selected the
correct site to shop on?
Please select your delivery destination from our site selector tool
located at the top left hand corner on our landing page. A location with
a shopping bag icon indicates that online shopping is available there.
Are there any restricted areas you do
not ship to?
We accept deliveries to hotels. You will have to provide the room
number and local contact information. Deliveries will only be made to
the Hotel Reception, and you are required to inform the reception of a
pending
delivery. Once the order has been delivered to the reception it will be
considered as delivered. CHARLES & KEITH shall not be held
responsible for any
lost orders after goods have been accepted by reception.
We are unable to ship to any PO Box, military or protected areas.
Delivery charges for failed attempted delivery to such restricted areas
will be borne by you.
DUTIES & TAXES
Do I have to pay duties and
taxes?
For orders shipped to the United Kingdom and Switzerland, all taxes and
duties are included in the price of the item. Any import charges to
Switzerland will be display at checkout.
For customers located in EU countries*, sales tax will be calculated
and displayed at checkout. The amount of sales tax applied will depend
on the total order, shipping and handling fee, and your shipping
address.
*Austria, Belgium, Bulgaria, Croatia,Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,
Slovakia,
Slovenia, Spain and Sweden.
Please note that shipping and handling charges do not account for all
Additional Charges. All items entering a foreign location (outside of
United Kingdom) may be subject to customs inspection and the assessment
of taxes
and duties in accordance with local regulations. CHARLES & KEITH is not
able to determine these costs at checkout.
In the event that you return your item to us, you shall be responsible
for all taxes and/or duties imposed by the customs authorities. Should
the returned item(s) be deemed not to be in its original condition, we
reserve
all rights to return the item to you at your cost.
Any Additional Charges charged or collected by external parties cannot
be refunded in any form by CHARLES & KEITH. Please check with your local
authorities on your tax responsibilities and rights.
In the event that taxes and/or duties are incurred and if you refuse to
accept delivery of the shipment, you shall be responsible for payment of
all return charges, inclusive of any return taxes and/or duties
incurred.
These charges will be deducted from the initial payment before a refund
will be issued.
In the event that taxes and/or duties are incurred in any shipment and
where CHARLES & KEITH’s assigned delivery agent pays such taxes and/or
duties on your behalf, you shall be liable to pay the tax and/or duties
amount to
the delivery agent upon receipt of the shipment.
The sender shall be responsible for all taxes and/or duties imposed by
the customs authorities for any returns of goods to CHARLES & KEITH.
Should the returned item(s) be deemed not to be in its original
condition, CHARLES
& KEITH reserves all rights to return the item to the sender at the
sender's cost.
Can I request for a tax refund?
We do not accept tax refunds for purchases made at CHARLES & KEITH.