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PRODUCTS & PRICING
Where can I find genuine CHARLES &
KEITH
products?
Authentic CHARLES & KEITH products are available at our retail stores
and official partner
websites. Locate a CHARLES & KEITH retail store near you. View the full
list.
Our products are also available in the following locations via our
official online stores:
SITE | LOCATION |
CHARLESKEITH.COM | Australia, Bahrain, Cambodia, Canada, Hong Kong, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America. |
CHARLESKEITH.EU | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. |
CHARLESKEITH.CO.UK | United Kingdom |
CHARLESKEITH.CN | China |
CHARLESKEITH.JP | Japan |
CHARLESKEITH.CO.TH | Thailand |
CHARLESKEITH.CO.ID | Indonesia |
CHARLESKEITH.SA | Saudi Arabia |
CHARLESKEITH.VN | Vietnam |
CHARLESKEITH.IN | India |
Our partner websites:
CHARLES & KEITH does not offer merchandise for sale through
individuals, unauthorised retail
locations, internet auctions, online forums, social media platforms and
any other online
retailers besides those mentioned above.
If you buy a CHARLES & KEITH product through an unauthorised dealer,
you could be purchasing
a counterfeit item, which may differ from what was advertised and
delivered to you. As a result,
you will not enjoy the
high-quality standards of our products and after-sales services.
Counterfeit products do not
undergo our inspection or testing processes.
Do you provide repair services?
Repair services are only available at CHARLES & KEITH retail stores in
Singapore. We will do
our best to repair the faulty item, depending on its condition. However,
this service is not
guaranteed for all types of damages.
How do I find the most suitable sizes
and fit?
We recommend that you refer to our Size
Guide to help you find the most suitable sizes for your
products.
If the item you’re looking for is out of stock online, we can check for
its availability in
our physical stores, provided it’s not an Online Exclusive. Please
contact us at customers@charleskeith.com
or on live chat for
further assistance.
Our products are restocked regularly, depending on stock availability
and demand. You can
find them in our Back In Stock page.
How often is the website updated with
new
products?
New arrivals are introduced weekly. Browse our latest collections on
the New Arrivals page.
What materials are used in the making
of CHARLES & KEITH’s products?
We utilise a wide range of materials in the making of our bags, shoes
and accessories, including genuine leather, faux
leather, natural fabrics, synthetic fabrics, metallic components, and
even sustainability-conscious materials such as
recycled PET, cotton and nylon. All the materials used in our production
are carefully crafted and sourced for their
unique qualities.
Our L'INITIAL line features a range of distinctive shoes and bags made
with quality materials and finished with
beautiful workmanship. While most designs in the L'INITIAL range are
made with genuine leather, some items are
constructed with natural and/or synthetic fabrics such as denim and
nylon.
You will be able to find out more information about the material(s)
that a product is made of by clicking on the
“Details” tab on its product page.
How do I take care of my CHARLES &
KEITH products?
Our products are made of genuine leather; synthetic fabrics and
materials; and metallic
accessories which can react to humidity, salt and atmospheric agents.
This may cause
irreversible wear and tear, so we recommend you
keep your item(s) dry.
Overexposure to light and heat; direct contact with rain; oil and
grease (makeup); alcohol
(perfume, solvents); and other abrasive products or excessive friction,
should be avoided as
colour fading may occur. Care should be
taken when wearing lightly-coloured garments and/or when storing
products with different colours
together as the colours may transfer onto each other.
To keep your shoes, bags and accessories clean, wipe them with a soft
dry cloth. When they
are not in use, store them in a protective bag in a clean, cool and dry
place.
All our materials are carefully crafted and sourced for their unique
qualities. Any
incidental marks, tonal changes and/or textural variances are part of
the material’s natural
characteristic and should not be considered as
imperfections.
Does CHARLESKEITH.CO.UK offer price
adjustments?
Any form of price adjustment to orders is not applicable.